Selection Switch

Runtime Name: select

The selection switch block type is useful as the action for a <Gather> operation - it will read the input from a subscriber collected by the <Gather> operation and redirect the application flow to another action depending on the input, without needing to write any code to handle the logic.

The code in this block type is a mapping of every possible input to a relative or absolute URL. Such map is composed of a set of text lines (ending with a new-line character) where each line is composed of the input to match, followed by a color (:) and the destination action.

Example Code

1: sales-queue
2: support-menu
3: dial-billing

Pros and Cons

Pros	Cons
Simple to implement and use.	No dynamic features.
Good for fast testing or simpler IVR scnearios.
Doesn't require any coding skills.
When combined with remotely hosted voice applications, can be very powerful.