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Audio Recordings

The Recordings feature allows you to upload and manage audio files for use in IVR menus and announcements.

Overview​

Recordings are audio files that can be used as:

  • IVR Menu Greetings - Welcome messages and menu prompts
  • Announcements - Informational messages for callers

Supported Formats​

OPBX supports the following audio formats:

  • MP3
  • WAV

Creating a Recording​

Upload Audio File​

Upload an audio file from your computer:

  1. Navigate to Recordings in the main menu
  2. Click Upload File
  3. Enter a Recording Name
  4. Select the audio file (MP3 or WAV, max 5MB)
  5. Click Upload

Add Remote URL​

Reference an audio file hosted externally:

  1. Navigate to Recordings
  2. Click Remote URL
  3. Enter a Recording Name
  4. Enter the Remote URL (must be accessible HTTP/HTTPS URL)
  5. Click Add Recording

Managing Recordings​

Recording List​

The Recordings page displays:

  • Name - Recording identifier
  • Type - Uploaded (📁 Local) or Remote (🔗 Remote)
  • Status - Active or Inactive
  • Created By - User who created the recording
  • Created At - Date and time

Playing a Recording​

To preview a recording:

  1. Find the recording in the list
  2. Click the Play button
  3. Click Pause to stop playback

Downloading​

For uploaded recordings, download the original file:

  1. Find the recording
  2. Click the Download button
note

Remote URL recordings cannot be downloaded.

Status​

Control recording availability:

  • Active - Available for use in IVR menus
  • Inactive - Hidden from selection

Toggle status by clicking the status badge in the recording row.

Deleting​

To remove a recording:

  1. Find the recording
  2. Click Delete
  3. Confirm deletion
warning

Deleted recordings cannot be recovered.

Using Recordings​

In IVR Menus​

Assign a recording as an IVR greeting:

  1. Go to IVR Menus
  2. Edit the IVR menu
  3. Select the recording from the dropdown
  4. Save

Troubleshooting​

Upload Fails​

  • Verify file is MP3 or WAV format
  • Check file size is under 5MB
  • Check network connection

Playback Issues​

  • Verify recording status is "Active"
  • For remote URLs, verify the URL is accessible
  • Check browser audio permissions

Recording Not Available in IVR​

  • Verify recording status is "Active"
  • Refresh the IVR menu page

Next Steps​