ReTell.ai Integration
Voice Agents use artificial intelligence or machine learning technologies. As you integrate with any 3rd party AI/ML service provider, you must make yourself aware of the services' privacy and security policies. Cloudonix will not be liable for any damages incurred to you or your customers, in relation to the usage of 3rd party AI/ML services via the Cloudonix platform.
Introduction
What is a Voice Agent?
To explain what a Voice Agent is, let's ask the agent itself - via ChatGPT:
While Alexa and Siri hold their grounds as the pioneers of the Voice Agent era, today, Voice Agents are mostly related to AI based agents that use phone calls to communicate with customers. A Voice Agent can be used for customer care, lead prospecting, cold calling and even providing basic health related services—as AI advances and language models improve, Voice Agents become more "human like", providing a seamless experience for customers.
What is ReTell.ai?
ReTell is a Voice Agent platform, that enables its customers to build Voice Agent experiences in an easy and affordable manner.
To work, a ReTell assistant requires a phone number. You may purchase phone numbers from ReTell via their service, however, to integrate your own phone numbers or on-premise PBX with ReTell using Cloudonix, no phone number purchase is required on ReTell. Simply use the ReTell API to 'declare' your desired phone number to ReTell, and that's it.
Follow this link to the ReTell API page on creating phone numbers.
Examples
Inbound Calling
The following CXML code will route and inbound call to ReTell, to a predefined phone number. The code below assumes that the phonenumber (eg. +12127773456) used and the ReTell assistant are already fully provisioned.
<Response>
<Dial>
<Service provider="retell">+12127773456</Service>
</Dial>
</Response>