Voice IVR

The following CXML code will answer an inbound voice call, playback a simple greeting message using Text-To-Speech and will wait for a vocal input or a keypad input. Once the input is received, it will be submitted to the https://example.com/voiceIvrDemo URL. When using <GATHER> with speech input, the spoken words will be transcribed and submitted to the URL specified in the action.

<Response>
    <Gather action="https://example.com/voiceIvrDemo" input="dtmf speech">
        <Say loop="3">For sales, say sales or press 1, for customer care say support or press 2.</Say>
    </Gather>
    <Say>We're sorry we couldn't help - please try again later.</Say>
    <Hangup />
</Response>