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Voice Application Workflow

What is a Voice Application?​

As described in the CXML Reference:

Voice Application Reference

A CXML application (otherwise known as a Voice Application, is just an XML document using the Cloudonix Voice Application Markup Language, CXML for short. The Voice application instructs the Cloudonix Platform how to handle a voice call, including: playing audio or synthesized speech, listening for DTMF signals or speech, dialing out to various destinations, conference calls, queues and much more.

In Make.com, a voice application is built of 3 distinct parts:

  1. A Voice Application Webhook - either an attached or detached voice application.
  2. Voice Application Modules - these are the actual call flow instructions to Cloudonix, to be executed by its application engine.
  3. A Voice Application Response - a final module that assembles your voice application modules in the order to be executed.

Example: Hello World​

Let us examine the following voice application scenario:



Observing from left to right, we have a Attached Voice Application webhook, followed by a Say Something module, which is then finalized with a Voice Application Response module. A voice application will always start with a webhook and end with a response.

Asynchronous Execution

Pay attention that while a Voice Application Response is the end of your voice application instructions, it is not mandatory that it shall be the end of your scenario. The Voice Application Response may have additional modules following it, these may be any Make.com application modules or Cloudonix Operations modules.

Voice Application Webhook​

As you can see, the Voice Application Webhook consists only the Cloudonix Domain that will access this voice application.

Selecting the Cloudonix Domain is important!

Pay attention to select the correct Cloudonix Domain. Failure to do so, will prevent your voice application from running, as the execution is domain restricted.

Say "Hello World"​

The Say Something module enables the voice application to generate verbal audio, using over 200 different voices.

Follow this link for more information: Say Something.

Voice Application Response​

The Voice Application Response enabled you to assemble your voice application modules in the CXML Script Blueprint property.
The modules will be executed in the order they appear in the blueprint.

What is the status For?

The Cloudonix voice application engine uses the status to understand if the voice application should be executed. If the Status differs from 200, Cloudonix will not execute the voice application. By allowing the developer to use other status codes, the developer can "disable" certain responses as required.