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Cloudonix Setup

IMPORTANT!

If you hadn't yet read the intro part of this section, please click here to read it first.

Preface​

The Cloudonix Make.com application (Click to Install) provides a simple integration between Cloudonix and the Make.com platform. The application enables the user the following capabilities:

  • Subscribers Management
  • Session Management
  • Voice Application Development
  • Call Detail Records Processing

Through this integration, a NoCode Integrator can rapidly create call flows, that integrate with other 3rd party tools, creating a seamless experience for both customers and enterprise users.

Setup Overview​

As previously explained, Cloudonix uses Domains in order to function, the integration with Make.com is performed at the Domains level. When Cloudonix communicates with Make.com, executing a voice application, this is performed by means of Cloudonix sending a Voice Application Request to designated Make.com endpoint, serving the relevant voice application.

Connected vs. External Voice Applications​

The Make.com application offers two types of Voice Application triggers: connected and external. A Connected Voice Application is an application that is fully connected with Cloudonix and its creation process is fully governed from the Make.com platform. An External Voice Application is an application endpoint controlled by Make.com, however, it is not automatically defined in Cloudonix.

Best Practice Recommendation

It is recommended to use an External Voice Application in cases where the application doesn't have a designated DNID numbers to it. These normally are voice applications that are executed in mid call-flow scenarios. A Connected Voice Application should normally have a DNID number associated to it.

Domain Setup​

Voice Application Request Authorization Key​

For security reasons, all Voice Application Requests from Cloudonix to Make.com require a Bearer Token authorization key. In order to define a domain authorization key, open the Domain Settings view and look for the Domain Request Authorization Key setting.

We will use this authorization key when setting up the Make.com connection to Cloudonix.

Domain Control API Key​

In order to provide full integration, we need to create a Domain API Key. Cloudonix maintains various level of API Keys, each one of these adheres to different security constrains. For the purpose of working with Make.com, we are required to create a Domain API Key. Open the Domain Settings view and open the API Keys tab.

danger

Pay attention that the API Key that is visible (Your personal API key) should never be used in an external application. Your personal API key represents your login account - and as such, has control over every property of your Cloudonix account. ALWAYS CREATE NEW API KEYS FOR NEW INTEGRATIONS!

Click the Add API Key button to create a new API key, the following dialog will appear:

Give your new API key a unique name that will identify it. After clicking the Create button, the API keys view will change accordingly:

This API key will be used when setting up your connection with Make.com.