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Queues Dashboard

The Queues Dashboard shows all call queues on one screen: each queue's waiting callers, available agents, handled and abandoned counts, and an agent card per agent coloured by state. The public wallboard shows the same dashboard without a login, for example on a wall screen. To watch a single queue in detail, use its Live View.

Permissions​

ActionOwnerPBX AdminPBX UserReporterSupervisor
See Queues Dashboard in the sidebarYesYesNoYesNo
See and regenerate the public wallboard linkYesYesNoNoNo

Workflows​

Use the Queues Dashboard​

Who can do this: Owner, PBX Admin, Reporter.

  1. Open Queues Dashboard in the sidebar (under Analytics).
  2. Under Queue, keep All Queues (cycle) to rotate through the queues every 30 seconds (the arrow button skips to the next), or pick one queue.
  3. Under Timespan, choose Last 15 Minutes, Last Hour, Last 6 Hours, Last 12 Hours or Last 24 Hours.

The dashboard shows the queue's waiting callers, available agents, handled and abandoned counts, and an agent card per agent coloured by state.

Queues Dashboard showing Support Queue with Last Hour selected, the counters and agent cards for two Available agents and one Logged Out agent

Share the public wallboard​

Who can do this: Owner, PBX Admin.

  1. On Queues Dashboard, click Public wallboard link to expand it.
  2. Click the copy icon ("Link copied") or the open-in-new-tab icon.
  3. To revoke the link, click the regenerate icon. The toast "Public link regenerated - the old link no longer works" appears and the old link stops working at once.

The link has the form /public/queues-dashboard/{token}. Anyone with it can view the queues, agents and statistics without logging in.