The Cloudonix Advantage
Connecting your voice agents via Cloudonix introduces multiple advantages, over the normal use-case of purchasing phone numbers from your voice agent provider. The following includes some basic use-cases, which are not available using voice agent platforms.
It's practically impossible to cover all potential use cases, so, if you are seeking to build something new - and you're not sure if Cloudonix can help you - just click here and schedule a call with one of team member. Another good option will be to join our community Discord and talk to us directly.
Inbound/Outbound Toll Free Transfers
Most voice agent platform provides its customers with a means to perform call transfers. The voice agent is able to instruct
the telephony provider to initiate a call transfer, either via a SIP REFER or by initiating a new call completely. In both
cases, the second call is charged at outbound calling rates.
Cloudonix enables its customers to directly connect their phone system to Cloudonix, and by doing so, optimizing the costs associated with the call transfer function. In addition, this method ensures that call-transfers always work, regardless of the telephony provider capabilities or the customers' phone system capabilities.
Voice Agent Multiplexing
When a phone number is assigned to a voice agent, it is assigned to it by the voice agent provider—and it is available on that system only. With Cloudonix, you can connect your own phone numbers, from your telephony providers of choice, or even the customers' phone system. By doing so, customers can easily use multiple voice agent platforms, to service the same inbound phone number - enabling fault-tolerance for their voice agent, A/B testing of voice agent platform performance, and more.
Outbound Voice Agent Fault Tolerance
Voice agents can become a power multiplied for your outbound contact center staff. However, contact centers are far more capable of negotiating outbound calling charges with their telephony providers. With Cloudonix, customers can connect multiple, outbound calling voice agent platform - with the customers' existing phone system, leveraging the customers' telephony services pricing and interconnects.